Fixing Problems with Dongles

Problems can arise with dongle licenses often due to dongle driver issues. This topic explains how to fix such issues

Problems after Upgrading from Version 9.1 or Earlier

From version 9.2 a new version of the FLEXID-10 dongle driver (blue dongle) is installed to overcome a published security vulnerability in the dongle driver. Unfortunately, the new driver installer does not always upgrade an older driver correctly. This problem arises predominantly with Windows 10.

If you first encountered the dongle problem after upgrading to 9.2 or later and previously the dongle was working correctly, the following procedure should fix the problem

1. Uninstall the dongle driver from your system. You can do this from Control Panel -> Programs and Features. Scroll down the list and search for WibuKey Setup (WibuKey Remove). Select then right click Uninstall/Change. You can also use the Apps and Features page in Windows 10/11 Settings.
2. Reboot your system. You must do this even if not explicitly instructed to
3. Download this file then run in the usual way. This will reinstall the dongle driver
4. Restart SIMetrix or SIMetrix/SIMPLIS

Problems with Version 9.1 (or earlier) after Installing 9.2 or Later

The new dongle driver installed with version 9.2 and later is not compatible with version 9.1 and earlier. The new driver is being used to overcome a security vulnerability and this issue is discussed at length here .

An update to version 9.1 will be released soon which is compatible with the new dongle driver